Seeing an unfamiliar charge? It's most likely your Under Yours order.
Check how our charge appears below, then pick what you need. We can sort out almost anything directly, much faster than going through your bank.
How our charge can appear
Any of these on your statement means it's a purchase from underyours.com.
Vitolos LLC is the registered company that operates Under Yours. Paid with PayPal or Shop Pay? The charge may show under that name instead.
What can we help with?
Choose an option. Each one gets you straight to an answer.
Where's my order?
Get the latest status and live tracking for your order using your email or order number.
Track my order →Need an update on my order
See exactly where your package is right now, including every carrier scan along the way.
Get an order update →I don't recognise this charge
Send us the date, amount and last 4 digits of your card, and we'll find the order for you.
Identify my charge →Cancel or change my order
Wrong size, wrong address, or changed your mind? Send us your order number as soon as possible.
Request a change →Something's wrong with my order
Damaged, missing, or not what you ordered? Tell us what happened (photos help) and we'll make it right.
Report a problem →Returns and exchanges
See how returns and exchanges work and how to start one.
View return policy →Why contact us before your bank?
A bank dispute is slower for everyone. We can usually fix things directly.
Contacting Under Yours
- We can see your order, tracking and payment details
- Cancellations, changes and fixes handled directly
- Your card keeps working as normal
- You deal with the people who actually shipped your order
Filing a bank dispute
- Can take weeks or even months to resolve
- Your bank may cancel and reissue your card
- Often more forms and back-and-forth
- Your order can't be changed while a dispute is open
Common questions
Quick answers about charges and orders.
Why is the amount different from the product price?
I didn't place an order. Who did?
I see two charges. Was I charged twice?
My tracking hasn't updated. Is my order lost?
How do I find my order or tracking number?
Still have questions? Talk to us first.
Reach our support team and include your order number, or the charge date, amount and last 4 digits of your card.
Contact our support teamOr track your order
For your security, never share your full card number.
