Returns and Exchanges
Returns
Our store offers satisfaction guaranteed. If you are in any way dissatisfied with the goods you have ordered, we will exchange them, give you a store credit, or refund the money of the goods only.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Store credit maybe issued at our discretion.
- Gift Cards
- Jockstraps
- Thongs
- Costumes
- Swimwear
- Bra's
- Body Shapers
- Lingerie
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@underyours.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@underyours.com and we will send you the return address
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. You are responsible for shipping the items back to us.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Let customers speak for us
from 673 reviewsThese are awesome. Great Fit and Feel. Unico has been my go to choice for over 15 years and the 95/5 composition is the only way to go.
After trying on the first pair, I did myself the pleasure of ordering two more in different colors of course. Whatever beaches or pool parties I’m going to this summer better get ready because I’m showing a$$. I freaking love these!!!
I ask my mom to buy this for me. It’s super comfy and gives great support.
I am not a small guy at least a XXL and these fit great … and look even better… great product .. this gives us bigger guys the ability to be sexy … and not worry of it will fit or worth it very good quality
Best thongs ever !! The fit, comfort, quality , are all the best of any thongs I have purchased. I base this off of the sexy factor , all day wearability comfort rating, sleeping in them rating, and how well the stitching is plus the comfort of the material they are made from, and how well they keep everything in place. And all of those ratings for me are a hands down 5/5 !! Will be ordering a bunch more !!
I wear size 34&36 waist pants , and bought the size XL thong and it’s perfect.
Perfect for my art modeling when I need to be modest.
Great comfy fit for everyday all day wear , any activities you perform, even to sleep in. Will def be buying more !! I’m a size 34 waist in pants and the XL fit perfect. Holds everything inside until time to come out !!
Excellent quality, brilliant fit ,very good service