Política de envío

Standard Shipping Time

Our standard estimated shipping timeframe is 7–12 business days, unless otherwise stated on the product page or at checkout.

Business days do not include weekends or public holidays.

Some products may be sourced through international suppliers or distribution facilities. These orders may require additional processing, transportation, customs clearance, or transfer between shipping partners.

Order Processing

Once payment has been successfully completed, an order may proceed through:

• order and payment verification;

• inventory allocation;

• picking and packing;

• fulfillment processing;

• transfer to our shipping or forwarding partner; and

• carrier collection and transportation.

Once an order has entered fulfillment or has been transferred to a shipping partner, we may be unable to cancel or modify it.

Tracking

Tracking information will be provided when available.

There may be periods when tracking does not immediately update, particularly when a package is being transferred between facilities, shipping partners, countries, customs authorities, or local carriers.

A temporary absence of tracking updates does not necessarily mean that a shipment has been lost.

Carrier, Customs & Other Delays

Some shipping circumstances are outside our direct control, including:

• carrier delays;

• severe weather;

• customs inspections;

• customs clearance;

• postal strikes or service disruptions;

• peak-season shipping volumes;

• transportation interruptions;

• local delivery delays; and

• other events outside our reasonable control.

We will make reasonable efforts to assist customers when unusual shipping problems occur.

A shipping delay alone does not automatically qualify an order for cancellation or refund while the shipment remains active and in transit.

This does not affect any rights available under applicable consumer-protection law.

International Orders

International shipments may be subject to customs inspections, import taxes, duties, brokerage fees, or other government charges.

Unless otherwise stated or required by law, these charges are the responsibility of the recipient.

Customs processing may extend the delivery timeframe.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address when ordering.

If an order cannot be delivered because the customer supplied an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.

Please contact us immediately if you notice an address error. We cannot guarantee an address can be changed after fulfillment has begun.

Delivered but Not Received

If tracking shows your package as delivered but you cannot locate it, please check:

• around the delivery location;

• your mailbox or parcel locker;

• with other household members;

• with neighbors where appropriate;

• with reception, security, or building management; and

• directly with the delivery carrier.

Please also contact our customer service team promptly.

A carrier's confirmed delivery scan is relevant evidence that an order was delivered. However, we will review legitimate delivery disputes based on the available information.

Lost Packages

If a shipment appears to have been lost in transit, please contact us.

We may first investigate the shipment with the carrier, fulfillment provider, or shipping partner.

If the shipment is confirmed lost, we will provide an appropriate remedy, which may include a replacement or refund depending on the circumstances and applicable law.

If you have not received your order within the time frame above, please do not hesitate to contact us and provide your order number to expedite the process. You can contact our customer support team at support@underyours.com.