Política de reembolso
If you purchase Seel Return Assurance for eligible items in your order, please use the Seel Return Portal to return your eligible items. You can learn more about the Seel Return Assurance policy here. If you do not purchase Seel Return Assurance along with your order, the order is subject to the standard return policy.
Returns
Our store offers satisfaction guaranteed. If you are in any way dissatisfied with the goods you have ordered, we will exchange them or give you a store credit.
You are not eligible for a refund to your original payment method, unless you purchase Seel Return Assurance.
You can purchase Seel Return Assurance at checkout if you want the option to return and receive a refund for eligible items. If Seel Return Assurance is not purchased for eligible items in your order, then your order is subject to the standard return policy. You can learn more about Seel Return Assurance and the Seel Return Assurance policy and return process here. You must follow these instructions to qualify if you purchase Seel Return Assurance for eligible items.
Shipping charges may apply.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return for store credit or an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned for a refund, unless you purchase Seel Return Assurance. Store credit may be issued at our discretion.
- Gift Cards
- Jockstraps
- Thongs
- Costumes
- Swimwear
- Bra's
- Body Shapers
- Lingerie
To complete your return for an exchange or store credit, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@underyours.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded, unless you purchase Seel Return Assurance.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@underyours.com and we will send you the return address
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. You are responsible for shipping the items back to us.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.