FAQ
What is the mission of Under Yours?
Under Yours is dedicated to empowering women with high-quality intimate apparel that blends comfort, style, and confidence. We aim to celebrate individuality and provide pieces that make every woman feel beautiful and supported daily.
How do I find the right size?
Our website offers detailed sizing charts for each product category. Measure yourself and compare with our guides. If you’re unsure, contact support@underyours.com for personalized assistance to ensure the perfect fit for you.
What materials are used in your products?
We use premium, breathable fabrics like cotton, modal, and lace, prioritizing comfort and durability. Our materials are ethically sourced, ensuring quality and sustainability while providing a luxurious feel for everyday wear.
How long does shipping take?
Shipping typically takes 3-7 business days, depending on your location. We offer tracking updates and expedited options at checkout. For specific timelines or inquiries, reach out to support@underyours.com for assistance.
What is your return policy?
We offer a 30-day return policy for unworn, unwashed items with tags intact. Visit www.underyours.com/returns to initiate a return or contact support@underyours.com for help with exchanges or refunds.
Are your products sustainable?
Yes, we prioritize sustainability by using eco-friendly materials and ethical production methods. Our commitment to reducing environmental impact ensures you can shop confidently, supporting responsible practices with every purchase.
How do I care for my purchases?
Follow care instructions on product labels, typically recommending gentle machine or hand washing in cold water. Avoid harsh detergents and dry flat to maintain shape and quality for long-lasting wear.
Can I track my order?
Yes, once your order ships, you’ll receive a tracking link via email. You can also log into your account at www.underyours.com to monitor your order status or contact support@underyours.com for updates.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and times vary by destination. Check available regions at checkout or email support@underyours.com for specific international shipping inquiries and details.
How can I contact customer support?
Reach our dedicated team at support@underyours.com for any questions about orders, sizing, or products. We respond promptly to ensure your shopping experience is seamless, personalized, and satisfying every time.